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Frequently Asked Questions

Fireplace FAQs

Are all fireplaces suitable for coal/solid fuel fires?
The majority of all fireplaces are suitable for multi fuel open fires, however the hearth of the fireplace must have three expansion joints at the fire opening, which allows for the material to expand under high temperatures. If there are no joints in place the heat could put pressure on the hearth causing it to crack. Hearths with no expansion joints are only suitable for Gas / Electric fires and stoves.
I have a solid fuel back boiler in my fireplace, what fireplace can I choose?
If you have a back boiler, which is in use, then your fireplace design may be somewhat restricted. This is due to the fact that some back boilers may protrude out from the opening. If this is so, then your chosen design may have to be modified to suit the boiler. If you have a back boiler, which is not in use but still connected, we would advise on its removal.
Firstly, the boiler must be disconnected. This would have to be done by a plumber. Newbridge Heating & Fireplace Centre can then remove the back boiler and rebuild the opening. Please note that the removal of a disconnected back boiler is not included in the price of a fireplace. We would confirm a price for removal on a site survey.
What coal can I use in my fireplace?
Newbridge Heating & Fireplace Centre cannot recommend the use of any one type of solid fuel for coal fires. Due to the introduction of “petro-chemical” fuel with a high pep coke content, we have discovered that these fuels can cause serious damage to fireplaces, firebacks, baskets and hearths.
These solid fuels can burn at extremely high temperatures, which no fireplace material at the moment can withstand. Please consult your local coal merchant for the correct fuel to use. Newbridge Heating & Fireplace Centre cannot take responsibility for damage when this type of fuel is used.
My fireplace is off-centre, what fireplace can I choose?
When a fireplace is off-centre Newbridge Heating & Fireplace Centre can install a new fireplace in a variety of ways. Nowadays 99% of all off-centre fireplaces can be catered for. This can be done through any of the following methods.
1 We can move a fireplace opening by 3 or 4 inches either to the left or right depending which side is off centre. This can be done without affecting the flue, which means that the fireplace can still be used for solid fuel or a gas fire.
2 We can extend your chimney-breast on the shorter side so as to balance out the fireplace symmetrically. This option could mean losing space from your room and is therefore a decision for you the customer. Please note that there is an extra charge for a chimney-breast extension. The fireplace installation in this case will normally take a full day to complete.
3 If you wish to centre your fireplace without any extra disruption to the chimney-breast, you can choose a slim-line electric fire, which can be placed exactly to the centre of the breast. Please note that if choosing this option the back panel/inset must be a flat marble/granite/cast-iron type, so as to incorporate the slim line electric fire. This fire is only used for aesthetic purposes.
4 Modifying the chimney flue path can also centre your fireplace. In this instance your fireplace opening can still be used for a solid fuel/coal or gas fire. This method takes approximately 2 days and must be carried out by a chimney specialist. A Newbridge Heating & Fireplace Centre consultant can advise you on this during a site survey.
Should you not wish to centre your fireplace, you can keep it off-centre and modify an existing design to a larger off-centre one. Please note that prices would vary for this option.
Who will remove my existing fireplace?
Newbridge Heating & Fireplace Centre installation price includes the removal and disposal of the existing fireplace and installation of the new one. Newbridge Heating & Fireplace Centre fitters will make good any plasterwork pertaining to the installation so that the chimney breast is left ready for painting and decorating.
However, please note that if there is a large fireplace for removal that a mini skip may be required to dispose of the old fireplace. There may also be a requirement for extra plastering due to the removal of the larger fireplace. All of the above is exclusive of the standard fireplace price. Newbridge Heating & Fireplace Centre will normally confirm a price on a site survey.
What preparation do I need to do for my new fireplace?
Newbridge Heating & Fireplace Centre would advise that the following should be done to prepare for the installation of your new fireplace:-
1. Carpets to be lifted irrespective of whether new carpets are being re-fitted
2. Room cleared as much as possible (if the room cannot be cleared we would advise for you to remove curtains and cover any furniture).
Please note that timber floors should always be laid after the installation of your fireplace. Newbridge Heating & Fireplace Centre will take into account whether or not you are getting timber floors and will raise the hearth height accordingly
My fireplace is smaller than standard, which fireplace can I choose?
Although there is a standard fireplace size of 54” (4 ft 6”) or 60” (5ft), it is possible for Newbridge Heating & Fireplace Centre to size down or size up many of the fireplaces from the range in our showrooms. These are proportionally sized to suit the width of your chimney breast. Newbridge Heating & Fireplace Centre will normally confirm all sizes on a site survey.
Do I need a new fireback, fret & basket?
Yes, on any standard fireplace installation a 16 or 18 inch fireback will be fitted with the fireplace, if you are planning to use your fireplace for a gas inset fire you can upgrade this to a ceramic fireback, which will radiate more heat from the fire.
Convector units may also be installed into the fireplace, which would not require a fire back. Should you wish to use your fireplace for a solid fuel/coal fire, Newbridge Heating & Fireplace Centre would recommend the use of a high-grade fireback. Please note that both ceramic and high-grade firebacks are not included in the standard fireplace price quoted in our showrooms.
A fret / front and a fire grate is normally supplied when purchasing a fireplace with a cast iron inset. However if you are choosing a fireplace with a flat back panel/inset you will need to purchase a fret and basket separately as there are many types to choose from.
When does a site survey take place?
On choosing your fireplace design in our showrooms, Newbridge Heating & Fireplace Centre then organise for a site survey to take place. This is a simple process whereby a Newbridge Heating & Fireplace Centre consultant will call to your house and take visual photographs of the fireplace due for removal. We will check all details pertaining to the order such as fire type, new floor covering, back boiler removal etc. A site survey is made by appointment for any time from 8.30am to 5.30pm, Monday to Friday.
How do I pay for my order?
In order to book and confirm your order, Newbridge Heating & Fireplace Centre requires a 50% booking deposit. This deposit can by paid by cash, cheque, credit card or laser. The balancing 50% is then paid when your fireplace is ready/installation.
How long does my fireplace order take?
Newbridge Heating & Fireplace Centre has a lead in time of 3/4weeks from the moment you confirm an order to the time of installation. Should you wish to have your fireplace installed sooner than this, it can be possible for us to schedule a shorter time, however please note that this cannot be confirmed until a site survey takes place
What should I bring with me when I go to buy my fireplace?
When you come in to choose your new fireplace, your selection will be made easier by bringing the following information with you.
1. A picture of your existing fireplace
2. The full width of your existing chimney breast
3. The width, height & depth of your existing opening
4. If you have flooring which you are keeping - measure the size of the existing hearth sitting into the flooring